Privacy Policy

Wilson Heart Clinic is the personal practice website of Dr. Bivin Wilson, Consultant Interventional Cardiologist, based in Coimbatore, Tamil Nadu. We created this website to make it easy for patients and their families to learn about our cardiac services, request an appointment, and reach us with questions.

This Privacy Policy describes how we handle the information you provide when you use this website — including our appointment request form, patient question form, contact form, and the WhatsApp chat button — and the information that is collected automatically when you browse. We treat your personal details with the same care and confidentiality we bring to patient care.

By using this website or contacting us through it, you agree to the practices described in this policy. If you do not agree, please do not submit your information through the website.

We collect only the information needed to respond to you and to keep the website working well. This falls into two categories:

• Information you give us directly. When you complete an appointment request, patient question, or contact form — or message us on WhatsApp — we receive details such as your name, phone number, email address, preferred appointment date or time, and the content of your enquiry. If you choose to mention your age, gender, or the reason for your visit, we receive that too.
• Information collected automatically. Like most websites, we use analytics tools that record limited technical information such as your device and browser type, approximate (city-level) location, the pages you view, how long you stay, and the website that referred you. This is collected through cookies and similar technologies.

Please share only what is necessary to answer your enquiry. We ask that you do not send detailed medical records, test results, or other sensitive health information through web forms or WhatsApp.

We use the information you provide for clear, limited purposes:

• To respond to appointment requests and arrange your consultation.
• To answer questions you submit through our forms or the WhatsApp button.
• To contact you about your enquiry by phone, SMS, email, or WhatsApp.
• To understand how visitors use the website so we can keep improving it.

Appointment requests and patient questions are used only to respond to your enquiry. We do not use them for advertising or unrelated marketing.

We do not sell, rent, or trade your personal information to anyone.

Any information on this website is provided for general awareness and is not a substitute for professional medical advice, diagnosis, or treatment. Please do not rely on this website, or on replies to your form messages, to make decisions about your health.

This website uses cookies and analytics tools — such as Google Analytics or a similar service — to understand how visitors find and use the site. These tools help us see which pages are most useful and where the site can be improved.

• The data collected is largely aggregated and is not used to personally identify you.
• It typically includes pages viewed, time spent, device and browser type, and approximate location.
• You can control or disable cookies through your browser settings. If you turn cookies off, most of the website will still work, though some features may behave differently.

To provide certain features, this website relies on trusted third-party services. These services may process limited information according to their own privacy policies, which we do not control:

• Google Analytics — to measure and understand website usage.
• Google Maps — to show the clinic location and provide directions.
• WhatsApp — to let you message the clinic through the chat button.
• Email providers — to receive and reply to messages sent through our forms.

When you use these features, any information you share is also governed by the relevant provider's terms and privacy policy. We encourage you to review them so you understand how each service handles your data.

We use reasonable technical and organisational measures to protect the information you share with us against loss, misuse, and unauthorised access.

However, please understand that no method of transmitting information over the internet, and no method of electronic storage, is completely secure. While we work hard to safeguard your data, we cannot guarantee absolute security. For your own protection, please avoid sending highly sensitive medical details through online forms or WhatsApp.

We keep your enquiry and appointment information only for as long as it is needed to respond to your request, follow up on your care, and meet any legitimate or legal requirements.

When your information is no longer needed for these purposes, we delete it or retain it securely in line with applicable rules. If you would like your information removed sooner, you can ask us using the contact details below.

You have control over the personal information you share with us. Subject to applicable law, you may:

• Ask to access the information we hold about you.
• Request that we correct information that is inaccurate or incomplete.
• Request that we delete information you have provided.
• Withdraw your consent or ask us to stop contacting you.

To exercise any of these, simply contact us using the details in the Contact Information section. We will respond within a reasonable time.

This website is intended for adults, including parents and guardians seeking cardiac care for a child. We do not knowingly collect personal information directly from children under the age of 18 without the involvement of a parent or guardian.

If you believe a child has provided us with personal information without parental consent, please contact us and we will take steps to remove that information.

We may update this Privacy Policy from time to time to reflect changes in our practice, our website, or legal requirements. When we make changes, we will revise the “Effective date” shown at the end of this policy.

Any changes take effect as soon as the updated policy is posted here. We encourage you to review this page periodically so you stay informed about how we protect your information.

If you have any questions about this Privacy Policy, or about the information we hold, please get in touch: